Service Desk

Using industry-leading technology and adhering to ITIL principles, our Service Desk is a single point of contact for all your IT requests, queries and incident resolution requirements and manned by professional and experienced staff.

24/7 National Response Centre

With easy request logging and immediate notification our technical experts quickly assess requests, pro-actively identify problems and remediate of all ICT issues at any time of the day. Priority escalation to Level 3 engineers or on-site engineers is available if necessary.

Remote or On-site Support

With options for remote or on-site engineering support, our flexible support arrangements allow you to deploy a support model that suits your business needs.

Infrastructure Monitoring & Alerting

Our Level 2/3 technical engineers remotely monitor and manage critical IT devices. With immediate visibility of any major, or potentially avoidable events, our experts have technical capability to remediate incidents no matter how complex.

Monthly Reporting

Neptune provide detailed analysis reporting and high level summary reporting on a monthly basis, together with regular operational client meetings.